Have you ever turned up for a Medical Appointment to find there are no spaces at Stennack Surgery? Have you seen people park at Stennack Surgery during our opening hours and walk away from the Surgery site into the town?

We have listened to your feedback and the best way to reduce the number of people parking incorrectly to visit St Ives rather than the Stennack Surgery, during our opening hours, is to introduce Automatic Number Plate Recognition (ANPR). This new ANPR system will maximise the number of spaces available to our Patients during our opening hours. Parking is still free for our Patients during our opening hours to use the Stennack Surgery site for Medical reasons, and Pay & Display is still available when the surgery is closed for anyone visiting St Ives.

Please just follow the steps below:

During our Surgery opening hours - to ensure you don't get a Penalty Charge Notice (PCN) Fine, when you arrive to use Medical Services at the Surgery please register your vehicle number plate using the white computers available upon entrance to the building. This will allow you to park fine free whilst using the Stennack Surgery site for the duration of your appointment or enquiry. Any Patient who has parked their vehicle and then walks away and leaves the Stennack Surgery site to visit other areas of St Ives will be issued with a fine, as parking is only available to patients for the duration of their medical appointment or enquiry - Monday-Friday 8am-8pm.

If you are parking for more than 15 minutes when using Boots Pharmacy or coming into any part of the Stennack Surgery site for a medical enquiry please also register your vehicle number plate using the white computer in the main surgery waiting room.

If you are visiting the site to use the following Medical Services: Midwifery, Podiatry, Echocardiogram or Ear Micro-suction services please register your vehicle number plate using the white computer located closest to your appointment room.

If you are visiting St Ives you can only park at the Stennack Surgery at certain times and you must purchase a ticket:

• Weekends - anytime on Saturdays and Sundays
• Bank Holidays (England) - anytime
• Evenings - Monday-Friday from 6pm until 8am only (If parking overnight cars must be moved by 8am Monday-Friday)

 Our Parking Charges are:

• Up to 1 hour - £2.20
• Up to 2 hours - £4.40
• Up to 3 hours - £5.50
• Up to 5 hours - £8.60
• Up to 12 hours - £12.00

 You can pay using cash, card or Ring Go

Visitors to St Ives cannot park at the Stennack Surgery Monday-Friday from 8am-6pm - anyone parking during these times and leaving the Stennack Surgery site to visit other areas of St Ives will recieve a Penalty Charge notice (PCN) fine (this excludes Bank Holidays in England)

If I register my vehicle number plate to use Medical Services at the Stennack Surgery how long can my vehicle be parked for without receiving a Penalty Charge Notice (PCN) fine?
For the duration of your medical appointment or enquiry only

Do I need to regsiter my vehicle everytime I visit the Stennack Surgery site for Medical Reasons?
Yes - you need to register your vehicle EVERYTIME you visit if you are parking for more than 15 minutes and using Medical Services at the Stennack Surgery

Do I need to register my vehicle to use Boots Pharmacy?
Yes - If you are parking for more than 15 minutes and using Medical Services at the Stennack Surgery including Boots Pharmacy please register your vehicle number plate using the white computer in the Main Surgery Waiting Room

Do I need to register my vehicle if I just pop in for an enquiry or drop something off?
Yes - If you are parking for more than 15 minutes and using Medical Services at the Stennack Surgery including Boots Pharmacy please register your vehicle number plate using the white computer in the Main Surgery Waiting Room

I have registered my vehicle as a patient to attend a medical appointment, can I now leave my vehicle parked and go into St Ives?
No - any patient who has registered their vehicle Monday-Friday between 8am-8pm for a medical appointment or enquiry and then walks away and leaves the Stennack Surgery site to visit other areas of St Ives will be issued with a fine, as parking is only available to patients for the duration of their medical appointment or enquiry. Both ANPR and CCTV cameras are monitoing the site at all times.

I attended the Stennack Surgery site for a Medical Reason and forgot to register my vehicle when I first arrived?
Please visit Main Reception, before you leave the site, where our Reception Team will be able to enter your vehicle registration restrospectively for you.

I parked at the Stennack Surgery site for medical reasons and had to leave my vehicle at the surgery for medical reasons, what happens now?
If the Surgery Staff are informed a vehicle is parked at the surgery we will register your vehicle to ensure you don't get a Penalty Charge Notice (PCN) fine. If you do recieve a fine in error, please follow the steps below and our surgery team will ensure your fine is made void.

I am a patient (or patient representative) and I have received a Penalty Charge Notice (PCN) but was parked appropriately to use Medical Services at the Stennack Surgery what should I do?
If you have been issued a Penalty Charge Notice (PCN) fine, but feel you were parked appropriately to use Medical Services at the Stennack Surgery please email stennacksurgery@nhs.net with your PCN Reference Number, the date, time and reason why you were parked at the Stennack Surgery along with a contact telephone number so we can investigate this matter for you. If you have been inappropriately issued with a Penalty Charge Notice (PCN) fine we will endeavour to get this cancelled.

Do I need to register my vehicle if I am just dropping someone off?
Yes - If you are parking for more than 15 minutes and have dropped someone off to use Medical Services at the Stennack Surgery including Boots Pharmacy please register your vehicle number plate using the white computer in the Main Surgery Waiting Room

When can I pay to use the Stennack Surgery Car Park?
Yes - Pay & Display is available at Weekends, Bank Holidays (England) and in the Evenings Monday-Friday from 6pm until 8am. You can only park to use Medical Services at any other times.

Can I pay to park my vehicle overnight?
Yes - you can pay to park overnight, but vehicles must be moved by 8am on Mondays-Fridays (excluding Bank Holidays)

I am attending Stennack Surgery for a meeting/training - what do I need to do?
If you are attending Stennack Surgery for a meeting/training please report to Main Reception and ask them to register your vehicle number plate 

I am a new member of staff - what do I need to do?
If you are a new member of staff please report to Main Reception and ask them to register your vehicle number plate 

I am on a motorcycle do the same rules apply?
Yes - any vehicle with a number plate needs to follow the same instructions

Who manages the Stennack Surgery Car Park ANPR system?
Smart Parking

I have received a Penalty Charge Notice (PCN) fine incorrectly during Pay & Display Hours what should I do?
Please contact Smart Parking directly who will investigate the matter for you