On holiday or in St Ives less than 3 months. Temporary Residents.
In St Ives we are used to the increase in the number of people in the Summer months, and over the years we have adapted our service to manage this increase in demand.
But this year things are a bit different. The need to provide social distancing, wearing PPE and extra cleaning has significantly impacted on the number of patients we can see in a day.
To manage this demand the Kernow Clinical Commissioning Group has recommended that if you are not a registered patient of the Stennack Surgery that you should initially contact either your own GP surgery or NHS 111 (by calling 111 or clicking https://111.nhs.uk). This walk through should give some ideas on how to manage a health problem whilst here on holiday.
During our opening hours (Surgery 08:30 - 18:30. Minor injuries unit - 08:00 - 20:00)
- Health Emergency - dial 999.
- Minor injury (cut, sprain, sea gull bite). Call NHS 111 first who will triage and direct you appropriately to the most appropriate place, this may include the Stennack Surgery
- Minor illness - (minor infection, joint problem, women's health problem, rash).
Option 1. Call your own GP. They can assess your condition via the remote tools all GP's are now using - phone, video call, sending photographs. If you need a prescription, they can send it via Electronic Prescription "ETP" for you to collect at any pharmacy in St Ives or the rest of the country.
If your GP feels the only way to manage your problem is with a physical examination we are happy for them to direct you to us. We then ask you call the surgery on 01736 793333 and we will assess your case exactly as we would one of our permanent patients.
Option 2. NHS 111 (dial 111 or clicking https://111.nhs.uk) This service has been enhanced to manage the increased demand from the tourist season during the COVID pandemic. They will assess your problem and either offer treatment or direct you to the most appropriate location. They may direct you to us in which case we will assess your case exactly as we would one of our permanent patients.
Outside our opening hours (18:30 to 08:30)
Health emergency - dial 999
Minor injury or minor illness requiring medical attention - NHS 111 (dial111 or clicking https://111.nhs.uk)