Noticeboard

MINOR INJURY UNIT 

OPEN

8 a.m - 8 p.m

Monday to Friday 

  
Same Day  Service

Our aim is to provide care to patients who have a medical problem which needs to be dealt with on the same day.

The service is provided by our team of highly qualifed and experienced specialist nurses , supported by one of own GPs.

Our receptionists have been trained to ask you some questions to enable you to be booked into the most appropriate clinic.

Our Same Day Service provides a full clinical service .

BOOKING APPOINTMENTS

Appointments can be booked by telephone between the hours of 8.30a.m and 6.30p.m.

In person at the surgery - however, we are unable to book appointments after 6.30 p.m for the following days clinics.

The ability to book appontments via this web site will be 'on line' within the next few months.

Confidentiality
Suggestions & Complaints
Rights & Responsibilities

pad_and_penSuggestions & Complaints

Our aim is to provide the highest possible standard of service and we try to deal quickly with any problems that may occur. Should you find that you have a complaint or concern about the service you have received from a member of staff working in this practice, please let us know. If your problem cannot be sorted out immediately and you wish to make a complaint, please let us know as soon as possible. The quicker the problem is identified the easier it is to establish the facts.

Complaints may be made either in writing to the practice manager/doctors or by requesting an appointment with the practice manager in order to discuss your concerns.

We hope that if you have a problem you will use our complaints procedure, as we believe this allows us the best opportunity to improve our practice. However, if you feel you are unable to discuss your complaint with us or are not satisfied with the outcome of our investigations you have the right to approach our local health authority the Cornwall & Isles of Scilly Primary Care Trust.

Cornwall & Isles of Scilly Primary Care Trust
Head Office
Foundry Road
Camborne
TR14 8DS
Tel: 01209 888222

A leaflet is available from reception giving details of our full complaints procedure.