When booking appointments, our reception team have been trained to ask a number of questions, asking these questions will ensure that you are booked in to see the most appropriate member of our Stennack Surgery Team.
We are constantly reviewing our appointment system to ensure that we meet the needs of our patients.
Our aim is to:
- Provide care to patients who have a medical problem which needs to be dealt with on the same day
- To facilitate 'continuity of care' by having sufficient appointments available to allow patients to book in advance with the GP of their choice.
Our 'Same Day Service' is provided by our team of highly trained and experienced Primary Care Practitioners (Nurse Practitioners and Paramedics) in conjunction with our GPs.
If you are undergoing a period of 'on going medical care' you are invited to book appointments in advance, with the GP of your choice.
Our doctors currently offer 10 minute appointments. We recognise that some problems may take longer to sort out than was anticipated so if you feel you will need more time please highlight this when booking your appointment. It may then be possible to give you a double appointment.
When booking appointments, our reception team have been trained to ask a number of questions by our receptionists, asking these questions will ensure that you are booked in to see the most appropriate clinician.
We do try to keep to time but we ask you to be patient if you find there is a delay. Our receptionists will notify you on arrival if a clinic is running more than 10 minutes late, if you haven’t been told and you are kept waiting please feel free to ask why.
If you wish to speak with a doctor or nurse on the telephone, please ask the reception team to record your contact details and query. The clinician will do their upmost to return your call as soon as feasibly possible. Please note, this may not necessarily take place on the same day (dependant on the urgency of the request).
If you are unable to attend an appointment please notify the surgery as soon as possible to ensure that clinic time is not wasted.