Dental Problems - If you have a dental problem you will need to make an appointment with your dentist. If you are unable to make an appointment or if you are not registered with a dentist, please call the Cornwall Dental Helpline on 01872 354375.
In addition to our routine surgeries we offer a number of clinics and services, which are provided by our Stennack Team:
If you are experiencing problems with ear wax or blocked ears you may require ear syringing. However not everyone is suitable for ear sysringing and you must use ear drops and have an ear check first. Please click on the Ear Wax Patient Information guide below for full details.
Please note if you are suffering ear pain or dizziness you should contact the surgery to book an appointment so your ears can be checked for infection
Only patients suffering hearing loss, the sensation of blocked ears due to ear wax or tinnitus (without pain) should be follow the guidelines below.
Earwax Patient Information
We have a weekly Young Persons Drop-in Clinic every Wednesday from 16:00–18:00 for U25's. Simply arrive between 16:00 and 17:30, give your name at reception and you will be seen in turn.
These are the sorts of things you might like to discuss but anything goes!
Will you tell anyone that I'm here?
No. Every member of staff at the surgery has a duty of confidentiality. That means they won't tell anyone that you have come in or what you came in about. In very exceptional circumstances, if we thought you or someone else was at significant risk of harm, only then would we share information about you, but we would tell you first.
Will I be judged?
No. All doctors and nurses are trained to help all people, whoever they are.
Brook Sexual Health Services run a weekly drop-in at the Stennack Surgery every Monday 15:30-18:00 from the Community Rooms for Under 25's.
For more information please visit their website
C-CARD is a confidential, free condom distribution scheme for young people living in Cornwall and Isles of Scilly. The scheme aims to make condoms more accessible and gives young people support and information about sexual health and how to use a condom correctly. C-CARD enables and empowers young people to readily access support, advice and condoms from a number of different locations across the County.
If you would like to access this scheme please come into Reception and say 'C-Card' or visit the C-Card Website
If you need help and advice about health, wellbeing or everyday life (trust me, sometimes we all do) get savvy!
Savvy Kernow keeps you in the know about Young Person Friendly Services in Cornwall and the Isles of Scilly - visit Savvy Kernow Website
The MIU is open from 8:00 - 20:00 Monday - Friday
We also open the MIU on some Saturdays during the school Summer Holidays and on Bank Holidays (please ring in advance to check our opening hours)
Anybody can drop-in with minor injuries at any time during these hours. You don't have to be a registered patient at the surgery.
(Non-injury related problems will require a pre-booked appointment and you should contact the surgery in advance).
The service allows anyone with a variety of injury conditions to gain immediate advice and treatment from our skilled team of Primary Care Practitioners (Nurse Practitioners & Paramedics), supported by a Duty Doctor.
The list of potential conditions is wide but includes:
Always ring 999 in an emergency
If so the Stennack Surgery Team are here to help...
The surgery works to ensure that patients and service users, and their carers and parents, can access and understand the information they are given. We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate. We want to know if we can support you to lipread or use a hearing aid or communication tool.
We have a:
Should you require any assistance please contact reception directly or email firstname.lastname@example.org or complete the Accessible Information Form
Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.
Customise settings in:
then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.
ARE YOU A CARER? DO YOU LOOK AFTER SOMEONE WHO IS ILL, FRAIL, DISABLED OR MENTALLY ILL?
We are interested in identifying carers, especially those who may be caring without help or support. Carers are often “hidden”, looking after a family member or helping a friend or neighbour with day-to-day tasks and may not identify themselves as a carer.
Caring for someone is an important and valuable role, which is often a 24-hour job that can be very demanding and isolating.
As a carer, you are entitled to have your needs assessed by Adult Care Services. A carers assessment is a chance to talk about your needs and ways you could receive help. It also looks at the needs of the person you care for. There is no charge for an assessment.
If you think this could apply to you or someone you know, please contact Reception or use this form
There is a wealth of information on NHS Choices about carers and caring. Below are some links into the site that we hope you will find useful.
Watch this video on: caring for a parent at home
Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.
Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.
Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?
Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.
Directing carers to the benefits that can help them in their caring role
Advice and information on helping the person you look after get the benefits that they are entitled to
How your benefits maybe affected after the death of the person you look after and what happens to their benefits
Advice for when carers find they have to take over the legal affairs of the person they are looking after
Advice for carers and the people they are looking after on claiming a whole host of other benefits unrelated to their disability or caring
Advice on keeping a tight rein on household and personal finance for carers
Information on claiming tax credits and whether you might be eligible
Today, people are living to far greater ages due to improved nutrition, living conditions and medical advances. However, a time comes when everyone has to face his or her mortality. When this is due to a progressive disease which is incurable we try to offer a medical service which is supportive to both the patient and family. Palliative care aims to provide relief from distressing symptoms, both physical and emotional, and wherever possible such professional carers, aids and appliances as will enable the patient to stay in their own homes if this is their wish.To achieve this objective the primary care team can call upon expert help and advice from the Macmillan Nursing Service, a countywide team of specialist palliative care nurses, and the medical staff of our local hospice St Julia’s in Hayle. Not only does this hospice provide beds where patients can stay while symptoms are treated, but it also provides short respite admissions to allow carers at home to have a break. The medical staff are also available for domiciliary consultations. When a person dies, the primary care team is there to give practical and emotional support to the family. Local undertakers offer a professional and sympathetic service including advice on registration of deaths and arrangements of funeral services.
Bereavement sometimes brings thoughts and feelings that people are quite unprepared for and find hard to cope with. As well as specialist bereavement counsellors like Cruse, the Macmillan service is able to offer some counselling as is our practice based counsellor. Last, but by no means least, the local clergy of all denominations are happy to give pastoral care and support in all of life’s difficult times
Please find some resources below which might be useful:
St Julia's Hospice - Hayle
Cruse Bereavement Care
Outlook South West
Macmillan - Bereavement Support
Please contact Reception should you need further assistance or advice
You may be asked by various commercial organisations e.g. insurance companies, or by government bodies, e.g. driving authorities, to have a medical examination. This is not a part of the GP’s statutory duties & for this work either you or the requesting organisation will be charged accordingly. Please note Insurance medical examinations on patients who are registered with our Practice will not be completed by your usual GP, this is to avoid any conflict of interest in the report.
Charges for Non-NHS Services
In addition to the above we charge for various other items including letters supporting appeals, private sick notes, and some travel vaccinations. Please refer to the notices in the waiting room or ask at reception for details.
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